ICT Challenges and Issues for TQM in Higher Education Institutions

Globalization and technological change-processes that have accelerated in tandem over the past fifteen years-have created a new global economy "powered by technology, fueled by information and driven by knowledge. The emergence of this new global economy has serious implications for the nature and purpose of higher educational institutions. As the half-life of information continues to shrink and access to information continues to grow exponentially, educational institutions cannot remain mere

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